by Sharon from Freeport, Maine - 2013 Mini Cooper 2 dr hatchback
Mark
is amazing and he made buying my new Mini a wonderful experience.
My old beloved 1998 Honda CRV had come to the end of its days and I
began looking for a smaller more economical car last winter. I visited
many dealers of many types of cars and tried out many different makes
and models. Overall I became discouraged by the lack of product
quality I was seeing as well as a growing aversion to dealer spiel
.......Then one afternoon I drove past Import Motors on the way home
from work and I thought what the heck I'll go in and drive one. I ended
up sitting and talking with Mark about Minis for the rest of the
afternoon! He listened intently to what I was looking for and I learned
all about Mini Cooper history and evolution, the different models and
which one might work best for me. He has a wealth of knowledge of and
experience with Mini Coopers as well as an enthusiastic affection for
them. He even drives one!
I test drove some of the models on his lot and I was hooked! I knew my
next car would be a Mini! The drive was quiet, smooth, comfortable, and
responsive. The car is beautifully designed with lots of clever features
and even some special ones that will make you laugh! It was sooo much
fun! Unfortunately at that time Mark didn't have any models with the
specific features I was looking for but said to check back again, he had
new inventory coming in all the time and I had time to wait. In the
mean time I became Mini obsessed- I interviewed Mini owners wherever I
found them: at gas stations, in parking lots, even rolling down my
windows at traffic lights and I found only product loyalty and ...many
of Mark's repeat customers too!
I visited a Mini Dealer out of state once to look at a model that was
close to what I had in mind but soon realized that I had made a mistake,
not only because the distance would make dealer support untenable but
given my personal experience of Mark and the fact that I had discovered
he has the respect and trust of a large community of customers that I prefer to purchase a car from him. So I continued to wait and then
this summer, two weeks before my Honda's registration expired, I drove
past Mark's Dealership and there was the car I had been waiting for,
fresh off the truck!
Working with Mark has been a dream. He has been so helpful making sure
that my Mini got inspected and any repairs needed under my warranty
were made. Facilitating any exterior touch up work so my car was
pristine. He even sat patiently with me while I muttled thru the owner's
manual. He even made suggestions for getting winter tires with rims so
that my car will handle better in the snow and have less salt damage. If
it were an option I would give Mark six out of five stars!
So I have this new fun adorable Mini that I bought from my wonderful
local Mini dealer named Mark. What's not to like about t
